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Common Inbound Call Types Handled by AI Agents
Inbound Calls are typically received by the AI Agent and include the following types of calls. Inbound Calls are not normally scheduled, can be recieved out of hours and when the company’s phone is engaged or unanswered.
Sales & Enquiry Calls
Customer Support Calls
Query & Booking Calls
Emergency & Priority Calls
- New lead enquiry calls
- Product or service information requests
- Pricing and package enquiries
- Website form follow-up calls
- Campaign or advert response calls
- General customer support queries
- Account or order status enquiries
- Technical support triage calls
- Service issue reporting
- Complaint handling (first-line)
- Appointment booking calls
- Delivery Schedules
- Rescheduling requests
- Cancellation calls
- Recruitment & Interviews
- Urgent service requests
- After-hours emergency calls
- Contingency Planning
- Escalation-trigger calls
- Remote staff & lone worker
Outbound Calls
Outbound Calls are typically made by the AI Agent and include the following types of calls
Sales & Revenue Calls
Appointment & Booking Calls
Retention & Reactivation
Operational & Admin Calls
- Lead follow up calls
- Warm outbound sales calls
- Quote requests & follow-ups
- Proposal follow-up calls
- Upsell and cross-sell calls
- Appointment confirmations
- Reminder calls (same-day)
- No-show recovery calls
- No-show recovery calls
- Rebooking outreach
- Lapsed customer reactivation
- Contract renewal calls
- Subscription retention calls
- Win-back campaigns
- Recruitment & Interviews
- Payment reminder calls
- Documentation follow-up calls
- Information collection calls
- Verification and compliance calls
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